Modernising Legal Operations: PMN Lawyers’ Journey with PracticeEvolve
PMN Lawyers, an Adelaide-based law firm with a successful track record in securing compensation and damages for injured individuals, recognised the need to modernise their operations. Their previous practice management system lacked integration with document and digital communication management, hindering their ability to adapt to contemporary methods of file management, communication, and document handling.
With the system they had been using since 1999 proving outdated and insufficient for their evolving needs, PMN Lawyers set a clear objective: to find a reliable on-premises system that would enable them to maintain comprehensive, fully digital matter files.
“After carefully considering various options and discounting others for different reasons, our initial demonstration and consultation with PracticeEvolve left us highly impressed,” shared Domenic Scambiatterra, IT Manager at PMN Lawyers. “The system not only met all our essential criteria but also stood out with its ease of use and intuitive interface, making the choice of PracticeEvolve an easy decision for us.”
Criteria and Decision-making Process
During their search for a new practice management system, PMN Lawyers had specific functionalities in mind to ensure they found the best fit for their needs. Their focus was on integrated document and communications management, key date and workflow management, and transitioning to fully digital matter files. After careful evaluation, PracticeEvolve emerged as the clear choice due to its comprehensive integration of essential functionalities, user-friendly document production and storage, and efficient email communications management.
Among the must-have criteria for the chosen practice management system, PMN Lawyers prioritised an on-premises solution hosted on their servers to ensure reliability and optimal performance. Additionally, they required easy document management and automation, as well as built-in email communications capabilities, to streamline their workflow effectively. The system’s costing had to be based on a fixed, item-based structure to suit their specific needs. Furthermore, data migration capability was a critical consideration for the smooth transition from their existing practice management system to PracticeEvolve. With these essential criteria met, PracticeEvolve proved to be the ideal solution for PMN Lawyers’ modernisation endeavours.
Exciting PracticeEvolve Features
When evaluating PracticeEvolve, PMN Lawyers were particularly excited about three key features. PracticeEvolve’s workflows aligned with their goal of automation, promising increased efficiency and reduced errors. The portal offered a modern and secure method for transferring information to clients and others, surpassing traditional methods. The Directory feature streamlined communication and collaboration with up-to-date contact information.
“The deciding factor contributing our choice of PracticeEvolve was the overall integration of all aspects of running a modern law firm in a single system. We were particularly impressed with the ease of document production and storage, and efficiency of e-mail communications management available within the system.”
Smooth Implementation and Ongoing Support Fostering Success
The successful implementation and adoption of PracticeEvolve at PMN Lawyers can be attributed to the exceptional support provided by the Project team. The transition process was seamless, and the team ensured that the training, data migration, and customisations were handled with utmost efficiency, making the shift to the new system easier.
“The team at PracticeEvolve made the transition relatively painless in terms of the training provided, the migration of data and implementing our requested customisations. The group and one-on-one training were comprehensive and well-conducted.”
As a result of the new system, PMN Lawyers has experienced significant operational benefits. The central storage of key client and matter data has led to fewer errors and increased efficiencies in document production. The concept of entering and maintaining data in one place and reusing it throughout various processes has brought about unprecedented levels of efficiency and reduced the likelihood of errors.
Moving forward, PMN Lawyers has exciting plans for leveraging PracticeEvolve’s capabilities to further enhance their legal operations. They are currently tagging numerous precedent letters and documents for automated production and filing. Moreover, they are keen to make use of the built-in portal for easy transfer of files and documents, while also developing workflows to automate structured processes in managing personal injury legal matters.
“We are also developing more streamlined methods of matter file management which leverage the features of PracticeEvolve whilst maintaining our fairly unique practices in running cases.”
The partnership with PracticeEvolve empowers PMN Lawyers to maintain their unique practices while integrating modern technological solutions, ensuring they remain at the forefront of the legal industry. With PracticeEvolve as a reliable ally, PMN Lawyers is well-positioned to achieve their objectives and deliver exceptional legal services to their clients.