Putting Clients First: The PracticeEvolve Advantage in Enabling MSJA Lawyers’ Client-Centric Approach
MSJA Lawyers, a renowned boutique law firm based in Brisbane, specialises in providing expert legal services to the property industry. With over 70 years of combined experience and a strong focus on client satisfaction, they have earned a reputation for delivering high-value advice and commercial solutions.
Established in April 2018 to cater exclusively to their sector, MSJA Lawyers quickly gained momentum and sought modern technology to support their growth. Recognising that streamlined operations were vital for delivering top-notch services, the leadership team set out to find a practice management system that could unlock new efficiencies, simplify case-load management, and offer a firm grasp on the firm’s financial health.
After diligent research and word-of-mouth recommendations, MSJA Lawyers found their perfect fit with PracticeEvolve. This modern and intuitive system not only met their essential functionality requirements but surpassed their expectations with its comprehensive front-office capabilities. Equipped with advanced features for document and email management, PracticeEvolve integrated powerful automation and workflow tools into its arsenal, empowering MSJA Lawyers to tackle complex tasks with ease and precision.
Designed for Growth: Innovative Solutions and Local Support
In the world of modern business, having functional and efficient systems is crucial for success. However, for sustained growth, ongoing support and development from the technology providers play an equally crucial role. This principle is exemplified in the case of MSJA Lawyers, who experienced the benefits of such an approach when they integrated PracticeEvolve into their operations.
PracticeEvolve proved to be a valuable solution for MSJA Lawyers, offering an easy-to-use system that streamlined their legal processes and increased overall efficiency. The user-friendly interface and intuitive features of PracticeEvolve helped the staff at MSJA Lawyers adapt quickly to the new system, minimising disruption and facilitating a smoother transition.
Yet, what truly set PracticeEvolve apart and contributed to its long-term success within the firm was the locally based support team behind the product. The presence of a dedicated support team in the same geographical area as MSJA Lawyers allowed for timely responses to any challenges that arose during implementation and usage.
Moreover, PracticeEvolve’s unwavering commitment to continuous development allowed the software to constantly evolve and adapt to the ever-changing needs and technological advancements in the legal industry. With regular updates and improvements, MSJA Lawyers were consistently equipped with the latest tools, keeping them at the forefront of legal technology and ensuring a competitive edge in their field. The firms partnership with PracticeEvolve proved instrumental in translating innovative ideas into practical processes that form the backbone of their client-focused work.
Reflecting on the partnership, Sarm Jamieson, Director of MSJA, emphasised that “As a law firm, we put our energy into anticipating our client’s current and future needs. Our partnership with PracticeEvolve has helped us take our innovative ideas for handling legal work and convert them into the processes that underpin the work that we do for our clients.”
A Dynamic Partnership Beyond Software Usage
By taking the time to customise the system to suit their specific work types, MSJA Lawyers achieved notable improvements in turnaround times for new file production. This positive outcome was made possible by securing buy-in from senior leadership, enabling the system to meet both the firm’s operational needs and their clients’ expectations. As a result, the firm now benefits from streamlined workflows, enhancing their interactions with clients.
The partnership between MSJA Lawyers and PracticeEvolve extends far beyond mere software usage. The law firm actively contributes insights that inform PracticeEvolve’s product development plans, while the software provider reciprocates by keeping MSJA Lawyers informed about emerging technologies within the legal sector.
With PracticeEvolve’s assistance, MSJA Lawyers has successfully transformed innovative ideas into robust processes that form the foundation of their client-centric work. Their collaboration with PracticeEvolve has positioned them for excellence within the property industry, enabling them to continually adapt to their clients’ evolving needs with the support of a reliable partner.
“PracticeEvolve is the silent partner in our business, quietly supporting our day-to-day operations. It doesn’t stand still for us either. We’re working on market-leading ideas with PracticeEvolve’s technology at the heart of our operations. This is reflective of our client’s needs and will position us at the head of the property industry.”