Secure, client-centric communication.
Effective client communication is crucial for law firms to build strong relationships with their clients and provide high-quality legal services. In today’s digital age, where cybercrime is on the rise, ensuring secure communication channels becomes even more important.
PracticeEvolve offers a solution our Communicate App to address these concerns and enhance client communication within law firms. This secure file sharing and messaging platform is specifically designed for legal professionals and provides a range of features to streamline communication processes and maintain data security throughout the lifecycle of legal matters.
Single View of Matter Files
Law firms using the Communicate App can provide their clients with a single view of all their important matter files and instructions. This feature enhances transparency and allows clients to access relevant information easily, fostering trust and effective collaboration.
Conversational Style Messaging
The Communicate App enables users to view and comment on received files, upload files, and send messages securely, all within a user-friendly conversational interface. This eliminates the need for insecure email communication and ensures confidential information remains protected.
Enhanced Security and Mobile App
The Communicate App ensures robust security through multi-factor authentication, data encryption, passwordless authentication, and a dedicated mobile app with Face ID and fingerprint authorisation. These measures protect sensitive information, prevent unauthorised access, and provide convenient and secure access to conversations and notifications on mobile devices.
Internal Collaboration
Recognising the value of secure messaging and file sharing, PracticeEvolve expanded the Communicate feature to enhance internal communication within law firms. Features such as Communicate Direct Messages, Internal Matter Conversations, and Channels enable seamless collaboration among colleagues, eliminating the need for inconsistent and time-consuming communication methods like phone calls and emails.
“The Communicate App has made a notable change in the way we communicate with clients regarding court-related matters. As many of our clients require reminders about their court appearances, this feature has proven to be invaluable. Having the contact information readily available on the matter card has made it easy to send them text messages without the need to search for phone numbers or worry about missed calls. We have found this feature to be a big asset that has simplified our client communication process.”
